We open, inspect and test every product before shipping to make sure the product is working properly and there are no factory defects. The technician who performed the inspection also dates and initials the product to insure accountability.

Yes, remove the mid or tweeter and send a picture of it outside of the enclosure. Show front, back and side shots and include a ruler in each picture so we can see sizes. Also, tell us the numbers on the frame or magnet.

Start by trying to isolate the problem. If one side has no high end, remove the tweeter and replace it in the other good sounding speaker cabinet. If the tweeter then works there, you have determined the problem is most likely in the crossover or wiring. If one whole speaker side is not working, try switching the right for the left wires at the amplifier connection. If the same side is not working, then the problem is most likely with the amp. If the bad speaker switches sides, then the problem is in the speaker. When in doubt, contact us for more info.

Although the outside speaker frame measurement of a generic woofer might match the outside dimensions of your original Infinity woofer, the actual basket shape will be different. Infinity used a slightly smaller basket than can be found on almost all generic speakers. Therefore if you want to use a different brand replacement woofer, you will need to slightly enlarge your cabinet hole.

No, please do not send the whole cabinet unless the problem is in the wiring or amp or the cabinet itself. If you are confident that you have determined the problem is only in the component, you can send just the tweeter or woofer, etc. If it is a manufacturer’s warranty request, you might have to send the whole cabinet so we can determine where the problem is. Contact us and we will let you know.

Sometimes it is more economical to replace rather than repair certain mids and tweeters. We can recone or refoam 3″ and larger midranges. This can be necessary with certain model speakers where there is no good replacement option.  However in many cases, we have a replacement option that is less costly than repair. Contact us for advice and evaluation.

Yes, contact us with the speaker brand and model and we can quote repairs. We might also need the numbers on the component magnet or frame or possibly a picture.