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The Speaker Exchange® may accept returns or exchanges within 30 days from the date of purchase, after which returns will require a special authorization. If you wish to return a product you ordered please contact customer service and request instructions to return the product. All returned products must be in 100% BRAND NEW CONDITION. A re-stocking fee of 10% will be charged on ALL returns. Special-orders (items that were ordered specifically for you and are not for sale on our website) are subject to a 20% re-stocking fee.

• Electronic Parts (amplifiers, PCB’s, input boards, etc): NO RETURNS. The part will come with the manufacturer’s warranty if there is any issue with it, but it cannot be returned due to a change of heart or misdiagnosing.
• B&W Tweeters: NO RETURNS. These tweeters are very delicate by nature and are final sale.
• Speaker diaphragms and drivers: Must be returned in their original factory packaging, including the outer shipping box, with no labels applied to the factory box! Otherwise, a refund may be denied.

IF A RETURNED ITEM SHOWS ANY SIGNS OF INSTALLATION OR USE, A REFUND MAY BE DENIED. If you are returning an item for a refund, you are responsible for the return shipping. Your return will be processed and a credit issued to the same payment method as used in the original sale. Sometimes it will take one to two billing cycles for a refund to appear on your credit card statement, or a few days to a week via PayPal.

Returns on items with Free Shipping: Outgoing shipping costs will be deducted from refund amount.

Order Cancellations

You can attempt a cancellation by calling The Speaker Exchange® at 1-813-237-4800 or sending an e-mail to info@speakerex.com. You will receive a confirmation by phone or e-mail when your order was cancelled. 

*Please note: All order cancellations are subject to a 4.5% payment processing fee which covers the non-refundable payment processing fees we incur from the sale. No Exceptions.