Please print and fill out the below Return Form and include it inside the box with your return.
The Speaker Exchange® may accept returns or exchanges within 30 days from the date of purchase, after which returns will require a special authorization. If you wish to return a product you ordered please contact customer service and request instructions to return the product. All returned products must be in 100% BRAND NEW CONDITION. Speaker diaphragms must be returned in their original factory packaging, including the outer shipping box, with no labels applied to the factory box! Otherwise, a refund may be denied. IF A RETURNED ITEM SHOWS ANY SIGNS OF INSTALLATION OR USE, A REFUND MAY BE DENIED. If you are returning an item for a refund, you are responsible for the return shipping. Your return will be processed and a credit issued to the same payment method as used in the original sale. Sometimes it will take one to two billing cycles for a refund to appear on your credit card statement, or a few days to a week via PayPal. Effective January 1st 2020: A re-stocking fee of 5-10% will be charged on ALL returns or order cancellations. Special-orders (items that were ordered specifically for you and are not for sale on our website) are subject to a 20% re-stocking fee.
Returns on items with Free Shipping: Outgoing shipping costs will be deducted from refund amount.
How Do I Cancel An Order That Was Just Placed?
Most orders are released from our warehouse within 24 hours of placing the order, after the order has cleared our fraud prevention and credit department. You can attempt a cancellation by calling The Speaker Exchange® at 1-813-237-4800 or sending an e-mail to firstname.lastname@example.org. You will receive a confirmation by phone or e-mail when your order was cancelled.
Please note: All items will be inspected and tested by us prior to shipping to ensure you receive a brand new fully functional product.